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Telecommunications
Network Management (TNM) originated in 1988. It was created
by the International Telecommunication Union for the purpose
of standardizing the creation and classification of
interfaces. The first of its kind, this concept allows
networks to be managed uniformly across all service and
equipment providers. Without such a movement, telecom
expense management would not be what it is today, as it
would be much more difficult to consistently document how
utilize your service networks. Since TNM was introduced, we
have seen a large, unified effort to track ands define
various network elements.
Services
While this concept is infinitely beneficial in the world of
telecommunications, it also made telecom service and expense
far more difficult to manage. Not only is telecom one of the
most time-consuming services to manage, for any business, it
is also usually one of the top three largest expenses. This
is only made more frustrating when you consider that there
are no members of your company who are specially trained to
review and evaluate telecom expenses.
Vendors generate very complex service agreements and
invoices. What you commonly end up with are hundreds of
invoices that are full to the brim with complicated language
and prices that would take serious reviews to verify. Prices
also change constantly, making it difficult to ensure that
you are being charged according to your original agreement.
Vendors do not feel it necessary, in many cases, to inform
you when there are more affordable options available. You
may be paying the price you originally agreed upon, when
there are new, cheaper prices available.
The focus of our telecommunications management is cost
reduction, with or without carrier changes. We can guarantee
to save you money in some way, whether by getting you
refunds for overpayment or changing your service to a new
provider. After thoroughly reviewing your contracts and
invoices, we can find errors that will be refunded to your
company. We will also act as your negotiator, obtaining and
comparing quotes from multiple vendors to find the best one
for you. Our services, though multifaceted, focus on two
main processes:
1. Review of your invoices and contracts to find
opportunities to save money and obtain refunds
2. Researching vendors to find the best rates and terms,
then implementing service changes and following up to ensure
satisfaction with vendors
Benefits
Save time- By letting a consultant work for you to manage
telecom, you are free to take care of your company without
being distracted. Sifting through invoices without the
proper training to analyze them is a long, arduous process.
We will do the work so that you dont have to.
Save Money- On average, a telecom audit saves companies 10%
to 30% in costs, as well as monies paid in refunds due to
billing errors. Our consultants can analyze, recommend
alternative options, and execute the service plan that is
best for your company.
Gain Knowledge- Once you have completed a telecom audit and
explored all opportunities available, you will become
familiar with new technology, trends, and business
practices. In the future, you will be better able to
recognize and use the resources of the world of
telecommunications. |
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A note on Refund Systems vs. the big software
companies. Not all telecom expense management companies offer
telecom expense management solutions that fit your organization's
exact needs. In fact, many of the vendors offering telecom
expense management software approach our auditors to outsource a
telecom expense audit for their clientele. These are usually
companies that are more interested in selling telecom software than
they are in a traditional invoice audit. That's why they
outsource. At Refund Systems, we offer telecommunications consulting
services in the truest sense of the term. You may need a
software solution but we would first offer and far less expense,
less time-consuming, and more profitable traditional audit and
telecom asset management solution to minimize your cost and maximize
your profit. In short, we'd rather analyze phone bill than sell
software.
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