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Telecommunication Expense Management (TEM) involves a wide
variety of processes and challenges, all in the interest of
finding efficient and affordable services for your company.
The goal of managing telecom services is not only to serve
this interest, but also to ensure ongoing cost reduction
over time.
With a steady influx of telecom invoices, companies often
find that telecom is the most time-consuming and complicated
element of running a business. With new technology surfacing
constantly and rapidly growing companies competing, it is
becoming increasingly hard to catch billing errors and
choose the right services. It is for this reason that
telecom management companies and software exists; to help
you find ways to save and better spend your money.
Invoice Processing
Everywhere you read about telecom management, whether it is
the internet or marketing materials, the invoice is the most
frequently mentioned element of telecom. This makes sense,
considering that the invoice is the factor that determines
how much you spend and how much you could save. The concept
only gets more complicated when you deal with different
vendors for each service. Invoices come in paper or
electronic forms, depending on which company you use. They
are created in several different formats, and can be
delivered via mail or the Internet.
All of these invoices are created by computers or are hand
written, and neither of these methods is foolproof. Every
company in existence, at any given time, has received
invoices with errors, whether they know it or not. Looking
through every invoice to find these errors would be far too
time-consuming for any business to handle while trying to
maintain daily operations. Telecom and accounting staffs
would be hard pressed to send payment, review and allocate
billing, and correct errors. The outsourcing of telecom
management to a trained consultant is often the only way to
effectively manage telecom expense without jeopardizing your
budget or your schedule.
Telecom Management Points
While telecom management is an intricate process, it can be
broken down into several areas. When managed
comprehensively, these areas should add up to greater
savings and a more efficient business.
" Bill auditing and reporting
" Contract negotiation
" Processing and managing invoices
" Optimizing services
" Awareness of assets
" Obtaining refunds due to error
Managing telecommunications can only be completed by
maintaining awareness of all of these steps. Whether your
company uses software or a personal consultation to manage
telecom, they should thoroughly review each step and tailor
them to your companys unique needs.
Benefits
After reviewing and amending telecom expense, you should
find yourself with a better understanding of the services
you receive and their costs. Your inventory of these
services and costs should be complete and well-organized.
You can then benefit by having the information necessary to
negotiate new contracts and keep track of existing vendors.
Another benefit of telecom management is the ability to
consolidate your services in the same company, thereby
decreasing the number of separate invoices received each
month. A company can save thousands of dollars per year
simply by minimizing invoices, making them easier and faster
to review for errors. |
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A note on Refund Systems vs. the big software
companies. Not all telecom expense management companies offer
telecom expense management solutions that fit your organization's
exact needs. In fact, many of the vendors offering telecom
expense management software approach our auditors to outsource a
telecom expense audit for their clientele. These are usually
companies that are more interested in selling telecom software than
they are in a traditional invoice audit. That's why they
outsource. At Refund Systems, we offer telecommunications consulting
services in the truest sense of the term. You may need a
software solution but we would first offer and far less expense,
less time-consuming, and more profitable traditional audit and
telecom asset management solution to minimize your cost and maximize
your profit. In short, we'd rather analyze phone bill than sell
software.
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